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This study examines the relationship of wellness IT service characteristics and intention to use in long-term care facilities for the elderly based on Digital Transformation. Digital transformation has been actively carried out in finance, automobile manufacturing, and various services and has recently been promoted in the medical and welfare services sectors. This research examines the effect of wellness IT service characteristics using the value-based adoption model as the theoretical framework. The proposed research model is tested via a survey of 344 stakeholders of the long-term care facilities. Our study found that accuracy, safety, cleanness, and reliability were associated with perceived usefulness. On the contrary, they are not significantly associated with performance load. Perceived benefits positively affect the perceived value, but the perceived sacrifice does not significantly affect the perceived value. Finally, perceived value is strongly associated with customer satisfaction and intention to use the wellness IT service at long-term care facilities. This research suggests that service providers need to continuously evaluate and improve the perceived value to increase wellness information technology services. This research will help introduce wellness information technology in the long-term care facilities for the elderly, aiming for digital transformation.
