초록 열기/닫기 버튼
Many small and medium-sized manufacturing enterprises(SMMEs) have introduced and operated Production Information Systems(PISs). While previous studies evaluated performance immediately before and after system implementation, few investigated the operational performance of PIS, which focuses on the performance over a given period after system implementation. This study analyzes the differences between performance immediately after system implementation(establish and stabilization period) and the performance after a given period of time(operational phase). It also investigates factors that positively influence operational performance. The results showed that downtime decreased more in the operational phase than in the establishment and stabilization phases. In addition, the CEO’s support, user training, system improvement and maintenance, and the expertise and interest of the person in charge of a system were all identified as critical success factors influencing the operational performance of PISs.
